Refund policy

KNISH Return & Refund Policy

At KNISH, every piece is crafted with precision, intention, and cultural significance. Our articles represent South Asian heritage blended with modern streetwear aesthetics, and each item is produced with great care to maintain its authenticity and quality.

Because of the nature of our products, we generally do not accept returns. However, we understand that sizing may occasionally vary from customer expectations. In such cases, we offer a limited return and refund option under the conditions stated below.

= Eligible returns

We accept returns for:

  1. Items that arrive damaged or defective
  2. Orders with shipping errors


=Non-eligible Returns

We do not offer refunds or returns for:

  1. Incorrect size selection
  2. No exchanges available on any products due to incorrect size, due to limited drop.
  3. Personal preference or minor issues


Please double check size charts and product descriptions before ordering.

Non-Returnable Items

Due to the cultural and handcrafted nature of our articles, the following are non-returnable:

  • Items without original packaging

  • Worn or washed items

  • Items returned after 14 days

  • Damaged items caused by the customer

  • Products bought during final sales or discounted promotions (unless defective)

Return Requirements 

To qualify for a return:

  1. Item must be unworn, unused, with original tags
  2. Must be on original packaging
  3. Receipt or proof of purchase is required

How to start a return

  1. Email us at sales@knish.uk to request a return
  2. If approved, we’ll provide prepaid return shipping label and details instructions.
  3. Returns sent without prior approval will not be accepted

Shipping for Returns

  • The customer is responsible for the return shipping cost unless the product received was incorrect or damaged upon arrival.

  • We recommend using a tracked courier service to ensure safe delivery of the returned item.

Refund Process

At this time, we do not offer direct exchanges.
If needed, you may request a return for eligible items and place a new order with the correct size after your refund is processed.

 

Once we receive and inspect your return:

  1. We’ll notify you of approval or denial
  2. If approved, a refund will be issued to your original payment method

Please allow time for your bank or credit card provider to process and post the refund.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the product

  • Description of the issue

We will review and provide a resolution.

Contact Us

For return or refund inquiries, reach us at:
hello@knish.uk

Instagram: @knish.uk

Our team will respond promptly and guide you through the process.